Guest/s are responsible for their own baggage. The baggage at the airport, during any air travel, in coaches, in any train journey, at immigration point’s etc., guest/s have to verify and be responsible for the same. The porterage or the tips for services rendered to carry guest/s baggage to the rooms is guest/s responsibility and have to be paid directly to the service provider. The "porter" or any helper arranged by the guest/s at any train stations, airports, at immigration points or any other place, is the sole responsibility of the guest/s and guest/s shall have to pay tip directly to them.
As a Tour Provider, we are availing the services of multiple vendors / suppliers / service providersviz, Airlines, VFS, Cruises, Hotels, Transport, Travel Insurance, Vehicle Providers, Other Local Ground Handlers, Restaurants etc,. to provide you with a comprehensive tour package.
Hence our cancellation policy is strictly in accordance with the respective vendor / supplier / service provider cancellation policy. However there will be minimum service charge applicable from our end for the amount of work we’ve put for the specific file.
Any Cancellation will be processed only upon a written communication to the company and acknowledged by the company.
The Company reserves the right to:
Tours Managers & Tours Leaders will be provide only for Large Groups. For smaller groups, the guests can provide the services of the drivers of the respective vehicles. Most drivers we engage will have a good knowledge of the respective places and can avail their guidance for the tours. However we provide detailed description of places of visit, shopping etc on requet by the guest from our team of consultants. Any Services Tour Leaders/assistants/escorts are assisting to the guest/s throughout the tour, they are not responsible for guest/s baggage or any kind of personal belongings. The guest/s themselves should carry their baggage. The instructions and information of the tour, are to be followed in the group tours and tour leaders is not responsible for any instructions overruled by the guest/s and its consequences.
The liability of the Company is restricted only to make reservation in accordance with the guest's requirements & no further. Company is not liable for any loss of person or property caused or damaged or suffered by the tourist on account of deficiency in services by any independent contractor.
Any gesture of courtesy extended by the Company to the tourist to minimize such loss or damage will not constitute an admission of such liability or a waiver. The Company shall in no circumstances whatsoever be liable to the tourist or any other person for any loss or expenses because:
As you are traveling as an individual / group withVR REISEN , all participants are expected to conduct themselves in a manner that is not disruptive to other individuals / members of the group and in a manner that is appropriate for the tour.
For the benefit of everyone on the vacation, VR REISEN, reserves the right to accept or reject the booking of any vacation participant and to remove any vacation participant from participating in or being a part of one or more itineraries where his or her conduct is deemed inappropriate & incompatible with the interest of the other travelers. VR REISEN, is not responsible for any losses, including missed sightseeing or having to make alternate travel arrangements, if you fail to meet the representatives of VR REISEN, at assigned timings and places/pick up points while on tour. VR REISEN, will not refund nor cover any cost or expenses incurred for termination of vacation arrangements due to unacceptable behavior or inability to maintain punctuality. The decision of behavior being acceptable or unacceptable rests solely with VR REISEN.
It shall be the sole responsibility of the guest/s to ensure that he/she possesses the required valid travel documents and statutory clearances, including passports, visas, confirmed travel tickets, insurance including medical insurance certificates, any other document used to confirm the services of tour including an arrangement with independent contractor and other statutory certificates, to enable him/her to undertake tour.
All travel documents are non-transferable and must be issued in the name of the passport/photo identity holder, otherwise the booking may be cancelled. The Passport must be valid from the start of the tour to at least 180 days subsequent to the scheduled arrival date of the tour - subject to rules of the specific visa embassy or consulate. The guest/s shall ensure timely collection of all such documents enabling them to undertake tour and be present in time for departure. Guest/s should keep certified true copies and photocopies of all documents including valid travel documents and statutory clearances, including passports, visas, confirmed travel tickets, insurance including medical insurance certificates, any other document used to confirm the services of tour including an arrangement with independent contractor and other statutory certificates, used by him/her while on tour.
Please be aware that during your participation in vacations operated by VR REISEN, certain risks and dangers may arise beyond our control, including but not limited to: the hazards of traveling in undeveloped areas; travel by boat, train, automobile, aircraft, or other means of transportation; forces of nature; political unrest; acts of lawlessness or terrorism; and accident or illness in remote regions without means of rapid evacuation or medical facilities. VR REISEN, will not have liability regarding provision of medical care or the adequacy of any care that may be rendered. While VR REISEN, will use its best efforts to ensure that adequate measures are taken, by agreeing to participate in a vacation and/or optional excursions you agree that you will hold VR REISEN, harmless regarding any provision of medical care or the adequacy of any care rendered. VR REISEN, is not responsible for such risks and dangers that may arise beyond our control. Payment of your deposit indicates you accept these risks and dangers and agree to hold VR REISEN, harmless for such.
If there is any dispute about or involving VR REISEN or the services we provided, you agree that the dispute will be governed by the laws of the Territory State of Kerala, India without regard to its conflict of law provisions.
All disputes pertaining to our services, will be solely dealt under the jurisdiction of Ernakulam Court, State of Kerala, India.